Refund Policy

Last updated: July 24, 2026

At MaaSaa (maaसा) we pack traditional homemade dry foods with care. Because these are perishable packaged foods (thekua, laddoo, nimki, tilauri, pehta, piaao, gatauri, pedakia, ghujia, and similar items), refunds and replacements follow the rules below.

1. Damaged, spoiled, or wrong item

If your parcel arrives damaged, leaking, spoiled before the best-before date due to our packing fault, or contains the wrong product:

• Write to us within 48 hours of delivery
• Share your order number and clear photos of the outer pack, inner pack, and product label
• Keep the product and packaging until we confirm next steps

Approved cases are resolved with a replacement (subject to stock) or a refund to the original payment method.

2. Missing items

Report missing items within 48 hours of delivery with your order number. We will verify and ship the missing item or refund its value.

3. Change of mind

Opened food packs cannot be returned for hygiene reasons. Unopened packs may be considered for refund or exchange only if you contact us before dispatch, or within 24 hours of delivery when the seal is intact, the product is within shelf life, and return shipping (if required) is arranged as we advise. Festival/seasonal specials and custom gift boxes may be non-returnable once packed.

4. Delivery failures

If delivery fails because of an incorrect address or unanswered calls/OTP, re-delivery fees may apply. If the order is cancelled after failed delivery attempts, refunds (minus non-recoverable courier charges where applicable) are processed as per payment gateway timelines.

5. Quality expectations for handmade foods

Handmade dry snacks can vary slightly in colour, crunch, or shape. Minor natural variation is not a defect. Issues with taste due to personal preference alone are not usually eligible for refund.

6. Refund method & timeline

Approved refunds are issued to the original payment method within 7–10 business days after approval (bank/UPI timelines may add extra days). Wallet/store credit may be offered as an alternative when you prefer faster credit.

7. Cancellations

You may cancel before the order is packed/dispatched. Once packed for courier, cancellation may not be possible; use the damage/wrong-item process after delivery if needed.

8. How to raise a request

Use the Contact page or your My Account order details. Include order ID, product name, and photos. We aim to respond within 2 business days.